FREQUENTLY ASKED QUESTIONS

We believe care should be about having a choice and planning ahead, not about reacting to a situation or development. Sadly, all too often, accidents in the home and sudden illness are often the reason that kick starts the ‘care conversation’, often resulting in a rushed and unsuitable care decision.

Most of the people rather grow old in their own homes, but due to our society’s often ‘reactive’ approach to care, it doesn’t always work out that way. Addressing care, providing support, before it’s needed is the best way to avoid this. We’re here to help you do that.

When it comes to care, there’s no one-size-fits-all approach, so we don’t offer one. People are different, so we are different. It’s as simple as that. Every tiny detail of every service we offer is tailored to the needs of the person needing care, but also their close family. 

Our Home Care Service has a wide range of services that can support you in your home.

Some people simply need help outside of the home, such as when they go shopping. Others may need help with personal care including: bathing, dressing, and enjoying nutritious meals. Our care and support also takes into account life changing or long term illnesses such as dementia, Parkinson’s and many others. Finally, many people we support simply want company and conversation due to loneliness, recent bereavement or for a new friend.

Time spent with your loved ones in their old age should be fun, not challenging. We spend our time taking care of the essentials, so you can spend time doing the things you enjoy most. Choosing a high quality, trusted home care provider removes a great deal of the stress surrounding long term decision making for your loved ones and time after time, home care is least expensive compared to care delivered in a residential setting.

It’s flexible, it’s hassle-free and it’s enjoyable.. You’ll get to stay in your community and live under your own roof, surrounded by your own things and continue to live by your own rules. One of the best things about what we do is that it doesn’t ‘feel like care’. Or at least, it doesn’t feel like what many people think care feels like.

If you are happy living at home, but may need some extra help with certain things, and don’t have any specific medical requirements which require nursing, then home care might be right for you!

If you are considering care for yourself, do you: wish to remain living happily at home continuing to make happy memories in familiar surroundings, live largely unsupported but need some extra support around some key activities of daily living, or need help with doing certain things in the home to live safely and independently? Then home care might be right for you! 

If you are thinking about care for your family member, are you: struggling to provide support yourself due to time, work, a lack of proximity to your loved one, or other pressures, looking for the time spent with you to be sociable and fun, enjoying the close bonds that come with family and friendships, concerned about the long term costs associated with residential care? Then home care might be the right option for your family.

Our team of trained and competent professionals. We take time to select empathetic, enthusiastic people with a big hearts and warm, friendly natures, who want to build positive caring relationships with their clients. We make sure that we choose people who have a range of interests whether it is following a football team, enjoying gentle walks, or painting, crochet and craft making. Whatever it is that floats your boat and, we’ll find the right person to support you to become your chosen companion.

We are here to assist you in 4 main areas: home help, personal care, companionship and dementia care. Please see our services to see all additional areas of support.

You don’t need us to tell you that some care options are often perceived as expensive. But that doesn’t mean all of them are. Home care can be a service you pay for at your choosing. You decide the level of care and support you need, as long as you want it – you only pay for the one to one care you receive rather than paying a care home provider to fund care which is shared across many individuals. When looking at it that way, home care makes for a smarter investment than residential care.

We recognise the challenge of caring for someone living with DEMENTIA our experience in helping families to cope with the situation at home means that we are able to offer expertise when it comes to providing care and support for someone living with dementia. 

DEMENTIA is a progressive illness and is caused when the brain is damaged by diseases such as Alzheimer’s disease or strokes. There are different types of dementia but in the main, dementia is caused by a disorder of the brain caused by disease or injury and is marked by memory problems, personality changes and impaired reasoning. Diagnosis usually takes time but the earlier this happens the more chance there is of receiving help and support.

Non-clinical care which means anything that doesn’t involve nursing intervention, such as administering injections, changing wound dressings, and taking vital sign measurements.

Residential care involves someone leaving their home and belongings to relocate into a facility dedicated to round the clock care. Residential arrangements can vary from being able to come and go as you please to more custodial, where residents are protected from any potential safeguarding event.

Social care consists of services which support people with needs arising from illness, disability, old age or poverty. Social care can include domiciliary care, day centre provision, provision of equipment and housing options with varying levels of care. Social care is under pressure from a lack of funding and is not free at the point of use as is the case with NHS healthcare